Responsible Gaming Policy of Eplay24

Access to Eplay24 services is strictly prohibited for individuals under 18 years of age. We implement rigorous identity verification procedures to ensure that every user is of the legal age required by Italian laws. Anyone providing false information about their age will have their account suspended immediately and any winnings nullified. We urge parents to use filtering software to prevent minors from accessing gaming sites on shared devices.

A positive gaming experience is based on being aware of one's limits. Eplay24 promotes the following principles:

• Gaming should never be considered a source of income or a way to solve financial debts.
• Only play with sums you can afford to lose.
• Gaming should not take time away from family, work, or social responsibilities.
• You should never try to recover losses by impulsively increasing bets.

We provide users with a series of advanced technical tools, directly accessible from profile settings, to manage their gaming behavior.

Deposit Limits Users can set maximum daily, weekly, or monthly deposit limits. Once the set limit is reached, the system will prevent further deposits until the period expires. Requests to reduce the limit take effect immediately, while requests to increase are subject to a mandatory cooling-off period before being activated.

Loss and Bet Limits It is possible to configure maximum loss thresholds beyond which it will no longer be possible to continue the session. This helps prevent emotional decisions dictated by the moment.

Time and Session Limits The time management tool allows you to set a maximum duration for each gaming session. When the time expires, the user will receive an automatic warning or will be disconnected to encourage a break.

Time-out and Temporary Suspension If a user feels the need for a short break, they can activate a "time-out" period of variable duration (from 24 hours to 30 days). During this interval, account access will be limited and no marketing communications will be sent.

Permanent or Indefinite Self-Exclusion For more serious cases, we offer the possibility to self-exclude from gaming permanently or for an extended period (e.g., 6 months). Self-exclusion involves closing the account and the inability to reopen it or create new ones. Eplay24 also supports the Single Registry of Self-Exclusions where applicable to ensure comprehensive protection.

It is important to recognize the signs of problematic gaming behavior early. Some signs include:

• Feeling the need to gamble increasingly larger sums of money to feel excitement.
• Lying to family or friends about the extent of losses or the time spent gaming.
• Feeling anxious or irritable when trying to reduce gaming.
• Neglecting personal care or relationships due to gaming.

We recommend taking regular breaks, not playing under the influence of alcohol or in states of emotional stress, and always keeping track of time and money spent.

If you believe gaming is becoming a problem, do not hesitate to seek support. In Italy, there are numerous organizations and health services dedicated to the treatment of gambling disorder. You can contact the National Toll-Free Number for gambling-related issues to receive anonymous and free assistance from professionals. Eplay24 indirectly collaborates with these organizations by ensuring that support staff are trained to correctly refer users in difficulty.

Safety starts at home. If you share your computer or mobile phone with children or adolescents, we recommend that you:

• Do not leave the device unattended when you are logged into your account.
• Protect profile access with strong passwords not saved in the browser.
• Use specific parental control software to block content prohibited for minors.

We constantly monitor the effectiveness of our protection tools. This Responsible Gaming Policy is regularly updated to reflect international best practices and the guidelines of Italian health and regulatory authorities.