Eplay24 Privacy Policy

To provide our services and ensure platform security, Eplay24 processes the following types of data:

Identifiable and contact data. These data include first name, last name, date of birth (for 18+ age limit verification), residential address, email address, and phone number. This information is primarily collected during the registration phase or through support requests.

Technical and navigation data. These include IP address, browser type used, operating system, device identifier, access times, and pages visited. This data is collected automatically for security and technical optimization purposes.

Transaction data. These include the history of operations performed, service usage volumes, and expressed preferences. We do not store sensitive payment method data (such as full credit card numbers), which are managed through certified and encrypted providers.

Communications with support. All information voluntarily provided by the user during chat sessions, emails, or calls with customer service is stored to improve service quality and resolve any disputes.

Eplay24 processes personal data only when a valid legal basis exists:

• Contract performance: To manage the user's account and provide the requested services.
• Legitimate interest: To ensure network security, prevent fraud, and improve platform efficiency.
• Legal obligation: To comply with anti-money laundering, tax, and public safety regulations provided for in Italy.
• Consent: For sending promotional communications or using non-essential profiling cookies.

The collected information is used to:

• Verify user identity and age.
• Manage personal account and gaming preferences.
• Monitor the platform against suspicious activities, cyberattacks, or abuse.
• Analyze usage trends to develop new technical functionalities.
• Respond to support requests sent to [email protected].
• Personalize the browsing experience based on the consents provided.

Personal data is kept only for the time strictly necessary to achieve the purposes for which it was collected. Eplay24 applies strict data retention criteria: technical data is deleted or anonymized after a few months, while data related to accounts and transactions is stored for the periods established by Italian laws (usually 10 years for tax and legal compliance purposes). At the end of these periods, the data is securely and permanently deleted.

Eplay24 does not sell or rent users' personal data to third parties. Data sharing can only occur with:

• Data processors: Providers of technical services (hosting, cybersecurity, payment providers) operating under strict confidentiality agreements.
• Judicial or regulatory authorities: Where required by applicable laws or for the protection of the rights of Eplay24 and its users.
• Professional consultants: Lawyers or auditors for legal and accounting compliance.

If data needs to be transferred outside the European Economic Area (EEA), Eplay24 ensures that such transfers occur to countries offering an adequate level of protection or on the basis of standard contractual clauses approved by the European Commission, guaranteeing the continuity of the data subject's rights.

We adopt advanced security protocols to protect data from unauthorized access, accidental loss, or manipulation. These measures include TLS (Transport Layer Security) encryption, multi-factor authentication, robust firewalls, and internal auditing procedures. However, it is important to remember that no internet transmission can be guaranteed to be 100% secure, so we invite users to protect their credentials.

In accordance with the GDPR, users residing in Italy have the right to:

• Access their data and receive a copy.
• Request the rectification of inaccurate or incomplete data.
• Request deletion (right to be forgotten) if the data is no longer necessary.
• Object to processing for legitimate reasons or for marketing purposes.
• Request data portability in a structured format.
• Withdraw consent at any time.

To exercise these rights, you can send a formal request to [email protected].

Eplay24 reserves the right to modify this Privacy Policy to adapt it to new business practices or regulatory changes. Users will be informed of relevant changes through notices on the eplay24.org website.